Quick Summary
Verint is a market leader in enterprise workforce optimization, offering a comprehensive suite that includes WFM, quality management, speech analytics, and more. It's designed for large enterprises with complex requirements and dedicated IT teams.
PlanXpress focuses exclusively on what SMB contact centers need most: accurate forecasting and efficient scheduling. No bloated feature sets, no enterprise pricing—just the tools you need to optimize staffing.
Key Takeaway
Verint is overkill for most SMB contact centers. PlanXpress delivers 90% of the WFM value at 10% of the cost and complexity.
Feature Comparison
| Feature | PlanXpress | Verint |
|---|
| Target Market |
SMB (1-150 agents) |
Enterprise (500+ agents) |
| Starting Price |
$199/month |
$75,000+/year |
| Pricing Model |
Per Business Unit |
Per seat + modules |
| Implementation Time |
Days to weeks |
4-12 months |
| AI-Powered Forecasting |
Yes |
Yes |
| Schedule Optimization |
Yes |
Yes |
| Quality Management |
No (focused on WFM) |
Yes |
| Speech Analytics |
No |
Yes |
| Simple Data Import |
XLSX native |
Complex ETL |
| Free Trial |
14 days |
Demo only |
Pricing Model Comparison
Verint Pricing
Verint's pricing reflects its enterprise positioning:
- Per-seat licensing that scales with headcount
- Modular pricing—pay extra for forecasting, scheduling, QM, analytics
- Significant professional services costs
- Multi-year contracts often required
PlanXpress Pricing
Simple, transparent pricing that grows with your operations, not your headcount:
- Business Unit-based pricing from $199/month
- All core WFM features included
- Month-to-month flexibility
- No hidden implementation fees
TCO Comparison
A 75-agent contact center on Verint might spend $100,000+/year including all modules and support. PlanXpress Growth tier: $5,388/year. That's over $94,000 in annual savings.
Who Should Choose What?
Choose Verint if:
- You have 500+ agents and need an all-in-one workforce optimization suite
- You require speech analytics and quality management
- You have dedicated WFM and IT teams
- Budget exceeds $100K/year for WFO tools
Choose PlanXpress if:
- You're an SMB contact center focused on forecasting and scheduling
- You want fast deployment without enterprise complexity
- You need predictable, affordable pricing
- You prefer modern AI-native tools over legacy platforms
Frequently Asked Questions
Is PlanXpress forecasting as accurate as Verint?
For typical SMB contact center patterns, yes. PlanXpress uses modern AI/ML algorithms that consistently deliver 95%+ accuracy. Verint's advantage is in extremely complex enterprise scenarios with hundreds of skill groups.
Can I migrate my data from Verint to PlanXpress?
Yes. Export your historical data to Excel and import directly into PlanXpress. Most migrations complete within a week without any professional services required.
Does PlanXpress offer quality management?
No—we focus specifically on WFM (forecasting and scheduling). If you need QM, you can use PlanXpress alongside dedicated QM tools, often still cheaper than Verint's all-in-one suite.
What about Verint's speech analytics?
PlanXpress doesn't include speech analytics. If this is critical, consider specialized tools like CallMiner or Observe.AI alongside PlanXpress for WFM.
Ready to Simplify Your WFM?
Start your 14-day free trial today. No credit card required. See how PlanXpress delivers enterprise-grade results at SMB prices.