No seat tax — pricing scales with operational scope.
Pricing is based on Business Units and workload scopeWorkload scope = the operational complexity you're managing. It's driven by factors like total workload hours, variability, seasonality, and intraday spikes. — not per-agent fees.
A Business Unit (BU) is one operational queue or team you're scheduling — like "Tier 1 Support" or "Spanish Chat."
Starter
1 Business Unit
Typically supports up to ~25 agents
$199/mo
"Perfect for small contact centers moving beyond spreadsheets"
You need to forecast across more than 1 Business Unit
Your operation has grown beyond a single team or location
Growth → Pro
Upgrade when:
Workload variability is high (campaigns, peak events, rapid demand shifts)
You're managing multi-location or seasonal operations
You need integrations, approval workflows, and audit trails
Pro → Enterprise
Upgrade when:
You need custom integrations and dedicated implementation support
Compliance requirements demand SSO/SAML and SLA guarantees
You're running large, distributed operations across multiple business segments
What Sets PlanXpress Apart
Purpose-built for SMB contact centers. No bloat. No enterprise-only pricing.
XLSX Onboarding
Import your existing Excel data directly. No complex migration or data mapping required.
All Tiers
Forecast Publish & Lock
Version control for your forecasts. Publish, lock, and track changes over time.
Growth+
Multi-Skill Scheduling
Schedule agents across multiple skills and channels without the complexity.
All Tiers
Exceptions & Payroll Export
Track time-off, exceptions, and export weekly payroll data automatically.
All Tiers
Event & Holiday Adjustments
Plan for campaigns, holidays, and one-time events with structured adjustments.
Growth+
Compliance-Grade Audit Trail
Full audit logging for governance and compliance requirements.
Pro+
Frequently Asked Questions
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.
What counts as an "agent"?
An agent is any employee you track in the system for scheduling and forecasting purposes. This includes active agents, supervisors counted in staffing calculations, and temporary agents.
What are Business Units?
A Business Unit (BU) is one operational queue or team you're scheduling — like "Tier 1 Support" or "Spanish Chat." For example, if you have separate teams for English Support and Spanish Support, that's 2 BUs.
Is there a free trial?
Yes! We offer a 14-day free trial on all plans. No credit card required. Sign up instantly and get full access to all features in your selected tier.
What is the Natural Language Simulator?
Our NL simulator lets you run "what-if" scenarios using natural language. Ask questions like "What if call volume increases 20% next month?" and get instant staffing predictions. Available on Pro and Enterprise plans.
What is "planning-grade intraday view"?
This is a planning tool for reviewing and adjusting schedules within the day—not real-time adherence monitoring. Great for shift adjustments, break optimization, and coverage planning.
How does PlanXpress compare to NICE or Verint?
PlanXpress is built for SMB contact centers who need powerful WFM without enterprise complexity. Unlike per-seat pricing models, we price by Business Units and operational scope — so you're not penalized for adding agents. Fast time-to-value: import your data, generate forecasts, and schedule agents—all in under a week.