AI-Powered WFM
Smarter Workforce Management for Contact Centers
Leverage AI-powered forecasting to optimize your staffing, reduce costs, and improve customer satisfaction. No data scientist required.
Leverage AI-powered forecasting to optimize your staffing, reduce costs, and improve customer satisfaction. No data scientist required.
Purpose-built for contact centers of any size, with enterprise-grade AI that's actually affordable.
Our advanced algorithms analyze historical patterns, seasonality, and trends to predict call volumes with 95%+ accuracy.
Simply upload your data and get instant forecasts. No PhD in statistics needed - just clear, actionable predictions.
Enterprise-grade WFM at a fraction of the cost. Start small and scale with your business without breaking the budget.
Get accurate forecasts in three simple steps
Import your historical call data via CSV file. We support flexible date and time formats.
Our algorithms detect day-of-week patterns, hourly trends, and seasonal variations automatically.
Receive detailed forecasts with confidence intervals to help you staff optimally.
Discover why contact centers choose PlanXpress over legacy WFM solutions. Simpler pricing, faster deployment, AI-native from day one.
See why SMBs choose our simpler BU-based pricing over NICE's enterprise complexity.
Modern AI-native approach vs traditional on-prem complexity. Get started in days, not months.
Purpose-built for forecasting vs suite add-on. Better accuracy at a fraction of the cost.
Discover why traditional WFM tools fail at post-mortem accountability and how defensible planning with counterfactual modeling can transform workforce management decisions.
By Gary Boucher, Founder & CEO — 35 years of contact center experience
Read WhitepaperChoose the plan that fits your contact center. All plans include AI-powered forecasting and Erlang calculations.
Perfect for small contact centers getting started with AI-powered WFM.
For expanding contact centers that need more capacity and data tools.
For operations teams that need advanced simulation and integrations.
For large contact centers with complex requirements and priority needs.
Start optimizing your contact center operations today with AI-powered forecasting. Request a personalized demo and see how PlanXpress can reduce costs and improve efficiency.