Privacy Policy

1. Introduction

110 Global ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce management platform ("Service").

This policy applies to all users of our Service, including administrators and employees of subscribing organizations.

2. Information We Collect

We collect the following types of information:

Account Information:

• Name, email address, and password
• Organization name and billing details
• Role and permissions within your organization

Workforce Data:

• Employee names and scheduling information
• Call volume and performance metrics
• Business unit configurations
• Historical data for forecasting

Usage Information:

• Log data (IP addresses, browser type, pages visited)
• Device information
• Feature usage patterns

3. How We Use Your Information

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third parties who assist in operating our Service (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Your Organization: Administrators in your organization can access your usage within the Service

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination:

• Account data is deleted within 90 days
• Workforce data is deleted upon request or within 30 days of termination
• Aggregated, anonymized data may be retained indefinitely for analytics
• Certain data may be retained longer if required by law

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@110global.com.

8. Marketing Communications

If you opt in to marketing communications, we may send you:

• Product updates and new features
• Tips and best practices for workforce management
• Industry news and insights
• Special offers and promotions

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns
• Improve Service performance

You can control cookies through your browser settings, though this may affect Service functionality.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

11. Children's Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

110 Global
Email: privacy@110global.com