Quick Summary
Tymeshift (now Zendesk WFM) is a workforce management tool built specifically for Zendesk. It's deeply integrated but only works if you're on Zendesk—no platform flexibility.
PlanXpress is platform-agnostic, working with any contact center technology via XLSX import or API. This means you're never locked to one vendor, and you can switch platforms without changing your WFM.
Key Takeaway
Tymeshift = Zendesk lock-in. PlanXpress = Platform freedom. Choose based on whether you want WFM tied to your helpdesk or independent of it.
Feature Comparison
| Feature | PlanXpress | Tymeshift |
|---|
| Platform Requirement |
Any (platform-agnostic) |
Zendesk only |
| Starting Price |
$199/month |
~$15/agent/month |
| Pricing Model |
Per Business Unit |
Per agent |
| Vendor Lock-in |
None |
Yes (Zendesk) |
| AI Forecasting |
Yes |
Yes |
| Schedule Optimization |
Yes |
Yes |
| Phone/Voice Support |
Yes, Erlang-based |
Zendesk Talk only |
| Data Import Flexibility |
XLSX + API |
Zendesk only |
| Real-Time Adherence |
Planning-grade |
Yes (Zendesk data) |
| Free Trial |
14 days, no CC |
Via Zendesk |
Pricing Model Comparison
Tymeshift Pricing
Tymeshift (now Zendesk WFM) uses per-seat pricing:
- Bundled into Zendesk Suite pricing, or add-on
- Typically $15-20/agent/month as add-on
- Requires Zendesk subscription (additional cost)
- Locked to Zendesk ecosystem
PlanXpress Pricing
- Standalone pricing—no platform subscription required
- Business Unit-based from $199/month
- Works with any telephony or support platform
- Scale agents without increasing costs
Platform Freedom Matters
If you switch from Zendesk to Freshdesk, Intercom, or a traditional phone system, Tymeshift stops working. PlanXpress keeps working because it's platform-independent.
Who Should Choose What?
Choose Tymeshift if:
- You're 100% committed to Zendesk long-term
- You want WFM deeply integrated with your helpdesk
- Your team is primarily ticket/chat-based (not phone)
- You prefer one-vendor simplicity over flexibility
Choose PlanXpress if:
- You want WFM independent of your support platform
- You run a traditional contact center with phone channels
- You might change platforms in the future
- You want predictable pricing that doesn't scale per-seat
Frequently Asked Questions
Is Tymeshift only for Zendesk users?
Yes—Tymeshift was acquired by Zendesk and is now exclusively for Zendesk customers. If you're not on Zendesk, Tymeshift isn't an option.
Can PlanXpress integrate with Zendesk?
Yes—you can export data from Zendesk and import via XLSX, or use our API on Pro+ plans. It's not as deeply integrated as Tymeshift, but it works and gives you platform flexibility.
What if I switch from Zendesk later?
With Tymeshift, you lose your WFM tool. With PlanXpress, nothing changes—just import data from your new platform.
Is Tymeshift better for real-time adherence?
Tymeshift has live Zendesk integration for real-time data. PlanXpress focuses on planning-grade intraday management. For real-time adherence within Zendesk, Tymeshift has an edge.
WFM Without Platform Lock-in
Start your 14-day free trial today. Get powerful forecasting and scheduling that works with any contact center technology.