Quick Summary
Playvox (now part of NICE) is a cloud-native workforce engagement platform with WFM, QM, and agent engagement features. It targets modern CX teams with a contemporary interface and integrations.
PlanXpress is laser-focused on WFM—AI-powered forecasting and intelligent scheduling. No agent engagement, no QM, just the tools you need to optimize staffing without per-seat costs.
Key Takeaway
Playvox bundles WFM with engagement tools you may not need. PlanXpress delivers pure WFM with Business Unit pricing—no seat tax as you scale.
Feature Comparison
| Feature | PlanXpress | Playvox |
|---|
| Target Market |
SMB (1-150 agents) |
SMB to Mid-market |
| Starting Price |
$199/month |
~$15-25/agent/month |
| Pricing Model |
Per Business Unit |
Per seat |
| Core Focus |
Pure WFM |
Workforce Engagement |
| AI Forecasting |
Yes |
Yes |
| Schedule Optimization |
Yes |
Yes |
| Agent Engagement |
No (WFM focused) |
Yes |
| Gamification |
No |
Yes |
| XLSX Import |
Native |
Limited |
| Free Trial |
14 days, no CC |
Demo + trial |
Pricing Model Comparison
Playvox Pricing
Playvox uses per-seat pricing across its modules:
- WFM typically $15-25/agent/month
- Quality Management additional
- Agent Engagement additional
- Costs scale linearly with headcount
PlanXpress Pricing
- Starter: $199/month (up to 5 BUs)
- Growth: $449/month (up to 15 BUs)
- Pro: $799/month (unlimited BUs)
- Scale agents without increasing costs
Growth Scenario: 25 to 75 Agents
Playvox: Costs triple from ~$500/mo to ~$1,500/mo
PlanXpress: Same $449/mo (Growth tier)
Your savings at 75 agents: ~$12,600/year
Who Should Choose What?
Choose Playvox if:
- You want agent engagement and gamification features
- You need quality management in the same platform
- You're deeply integrated with Zendesk or similar platforms
- Agent motivation and coaching is a top priority
Choose PlanXpress if:
- You need WFM specifically—forecasting and scheduling
- You're growing and don't want costs to scale with headcount
- You want fast self-service implementation
- You prefer focused tools over all-in-one platforms
Frequently Asked Questions
Is Playvox now part of NICE?
Yes, NICE acquired Playvox. This may affect pricing and product direction. PlanXpress remains independent and focused on SMB needs.
Does PlanXpress have gamification?
No—we focus on WFM. If gamification is important, you can use Playvox for engagement alongside PlanXpress for WFM, though this adds complexity.
Which has better Zendesk integration?
Playvox has deep Zendesk integration. PlanXpress supports data import from any system via XLSX, and API integrations on Pro+ plans.
Can I use both together?
Technically yes, but it adds complexity. Most SMBs find PlanXpress covers their WFM needs fully. For engagement, consider simpler tools than a full WEM platform.
Focus on What Matters: WFM
Start your 14-day free trial today. Get powerful forecasting and scheduling without paying for features you don't need.