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WFM Software Comparison

PlanXpress vs injixo

Both built for smaller contact centers, but with different approaches. See how PlanXpress compares to Peopleaware's injixo platform.

Quick Summary

injixo (by Peopleaware/InVision) is a cloud-based WFM solution targeting mid-market contact centers. It offers solid forecasting and scheduling with a per-agent pricing model common in the industry.

PlanXpress takes a different approach with Business Unit-based pricing, meaning you don't pay per agent. This eliminates the "seat tax" that penalizes growth and makes budgeting predictable.

Key Takeaway

Both are cloud-native WFM tools, but PlanXpress's BU-based pricing can save 40-60% for growing contact centers compared to injixo's per-agent model.

Feature Comparison

FeaturePlanXpressinjixo
Target Market SMB (1-150 agents) Mid-market (50-500 agents)
Starting Price $199/month ~$15/agent/month
Pricing Model Per Business Unit (no seat tax) Per agent
Implementation Self-service, days Guided, weeks
AI Forecasting Yes, native AI Yes
Schedule Generation Yes Yes
Multi-Skill Scheduling Yes Yes
XLSX Import Native Via integration
Real-Time Adherence Planning-grade intraday Yes
Free Trial 14 days, no CC Demo + trial

Pricing Model Comparison

injixo Pricing

injixo uses per-agent pricing, typically around $12-20 per agent per month depending on modules. This means:

  • 50 agents = ~$750/month ($9,000/year)
  • 100 agents = ~$1,500/month ($18,000/year)
  • Costs scale directly with headcount

PlanXpress Pricing

PlanXpress pricing is based on Business Units, not headcount:

  • Starter (up to 5 BUs): $199/month ($2,388/year)
  • Growth (up to 15 BUs): $449/month ($5,388/year)
  • Add agents without increasing costs

Cost Comparison: 75 Agents

injixo: ~$1,125/month ($13,500/year)
PlanXpress Growth: $449/month ($5,388/year)
Annual savings: ~$8,100

Who Should Choose What?

Choose injixo if:

  • You need deep real-time adherence monitoring
  • You prefer guided implementation and onboarding
  • You have a stable agent headcount (costs predictable)
  • You're already in the InVision/Peopleaware ecosystem

Choose PlanXpress if:

  • You're growing and don't want costs to scale with headcount
  • You prefer self-service setup with fast time-to-value
  • You want modern AI-native forecasting
  • Budget predictability is important to you

Frequently Asked Questions

Is injixo better for real-time adherence?
injixo has more mature real-time adherence features. PlanXpress focuses on "planning-grade intraday" views for shift adjustments. For strict real-time monitoring, injixo has an edge.
Which has better forecasting accuracy?
Both deliver strong forecasting accuracy (90-95%+). PlanXpress uses more modern AI/ML approaches, while injixo has proven algorithms from years in market.
Can I try both before deciding?
PlanXpress offers a 14-day free trial with no credit card required. injixo typically requires a demo and sales process before trial access.
What about integrations?
Both support major contact center platforms. PlanXpress Pro+ includes API/webhook access. injixo has a larger existing integration library due to longer market presence.

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