Quick Summary
Calabrio ONE is a workforce optimization suite that includes WFM, quality management, and analytics. It's positioned for mid-market to enterprise contact centers and comes with corresponding pricing and complexity.
PlanXpress focuses purely on WFM—forecasting and scheduling—without the bloat of a full WFO suite. This means faster deployment, simpler pricing, and lower total cost for SMBs who need WFM done right.
Key Takeaway
If you need WFM without quality management or speech analytics, PlanXpress offers similar forecasting and scheduling capabilities at a fraction of Calabrio's cost.
Feature Comparison
| Feature | PlanXpress | Calabrio ONE |
|---|
| Target Market |
SMB (1-150 agents) |
Mid-market to Enterprise |
| Starting Price |
$199/month |
~$30,000+/year |
| Pricing Model |
Per Business Unit |
Per seat + modules |
| Implementation |
Days (self-service) |
Weeks to months |
| AI Forecasting |
Yes |
Yes |
| Schedule Optimization |
Yes |
Yes |
| Quality Management |
No (WFM focused) |
Yes |
| Analytics Suite |
WFM reporting |
Comprehensive |
| Simple Data Import |
XLSX native |
Integration required |
| Free Trial |
14 days |
Demo only |
Pricing Model Comparison
Calabrio ONE Pricing
Calabrio uses traditional enterprise pricing:
- Per-seat licensing (typically $20-40/agent/month)
- Modular pricing—WFM, QM, Analytics often sold separately
- Implementation and professional services fees
- Annual contracts with limited flexibility
PlanXpress Pricing
- Business Unit pricing from $199/month
- All WFM features included—no module upsells
- Self-service implementation
- Month-to-month available
ROI Example: 60 Agents
Calabrio ONE (WFM only): ~$1,800/month ($21,600/year)
PlanXpress Growth: $449/month ($5,388/year)
Annual savings: ~$16,200
Who Should Choose What?
Choose Calabrio ONE if:
- You need a full WFO suite (WFM + QM + analytics)
- You have 200+ agents with complex requirements
- You want deep agent performance analytics
- Budget supports $30K+/year for workforce optimization
Choose PlanXpress if:
- You need WFM specifically—forecasting and scheduling
- You're an SMB wanting enterprise-grade features at SMB prices
- You want to be up and running in days, not months
- You prefer predictable, affordable pricing
Frequently Asked Questions
Does PlanXpress have quality management?
No—we focus on WFM. If you need QM, you can use PlanXpress alongside dedicated QM tools like Scorebuddy or EvaluAgent, often still cheaper than Calabrio's bundle.
Can I migrate from Calabrio to PlanXpress?
Yes. Export your historical data and import via our XLSX native support. Most migrations complete within a week with no professional services needed.
Is Calabrio's forecasting more accurate?
Both achieve similar accuracy levels (90-95%+) for typical contact center patterns. PlanXpress uses modern AI/ML while Calabrio relies on proven statistical methods.
What about desktop analytics?
PlanXpress focuses on forecasting and scheduling. For desktop analytics, consider specialized tools alongside PlanXpress rather than paying for a full WFO suite you may not fully use.
Ready for Simpler WFM?
Start your 14-day free trial today. No credit card required. See how PlanXpress delivers powerful forecasting and scheduling at a price that makes sense.