Quick Summary
Assembled is a modern WFM platform built for support teams, with strong integrations to Zendesk, Intercom, and other support platforms. It's designed for tech-forward companies with dedicated support operations.
PlanXpress is built for contact centers of all types—phone, chat, email—with AI-powered forecasting and scheduling. Our Business Unit pricing means you never pay per seat, making growth affordable.
Key Takeaway
Assembled is great for tech companies with Zendesk. PlanXpress is built for traditional contact centers who need powerful WFM at predictable prices.
Feature Comparison
| Feature | PlanXpress | Assembled |
|---|
| Target Market |
SMB Contact Centers |
Tech Support Teams |
| Starting Price |
$199/month |
~$15-20/agent/month |
| Pricing Model |
Per Business Unit |
Per agent |
| Primary Channel |
Omnichannel (Phone, Chat, Email) |
Ticket-based support |
| AI Forecasting |
Yes |
Yes |
| Schedule Optimization |
Yes |
Yes |
| Zendesk Integration |
Via API (Pro+) |
Native, deep |
| Phone/Call Center Focus |
Yes, Erlang-based |
Limited |
| XLSX Import |
Native |
Via integration |
| Free Trial |
14 days, no CC |
Demo required |
Pricing Model Comparison
Assembled Pricing
Assembled uses per-seat pricing typical of SaaS tools:
- Pricing typically $15-25/agent/month depending on tier
- Scales with team size
- Enterprise features require higher tiers
PlanXpress Pricing
- Business Unit-based, not per-seat
- Starter: $199/month (up to 5 BUs, ~25 agents typical)
- Growth: $449/month (up to 15 BUs, ~75 agents typical)
- Add agents without cost increases
Cost at 50 Agents
Assembled: ~$1,000/month ($12,000/year)
PlanXpress Growth: $449/month ($5,388/year)
Annual savings: ~$6,600
Who Should Choose What?
Choose Assembled if:
- You're a tech company running support on Zendesk or Intercom
- Your primary channel is ticket-based support, not phone
- You want deep integration with your existing support stack
- Modern SaaS pricing per-seat works for your budget
Choose PlanXpress if:
- You run a traditional contact center with phone/voice channels
- You need Erlang-based staffing calculations
- You want costs that don't scale with headcount
- You prefer vendor-agnostic data import (XLSX)
Frequently Asked Questions
Is Assembled better for Zendesk users?
Yes—Assembled has native, deep Zendesk integration. If Zendesk is your primary platform and you want tight integration, Assembled has an advantage there.
Is PlanXpress better for phone-based contact centers?
Yes—PlanXpress uses Erlang-based staffing calculations designed for call centers. Assembled is more focused on ticket/chat-based support.
Can I try both to compare?
PlanXpress offers a 14-day free trial with no credit card. Assembled typically requires a demo and sales conversation before trial access.
What about real-time adherence?
Both offer real-time visibility. Assembled integrates with support platforms for live data. PlanXpress focuses on planning-grade intraday management.
Built for Contact Centers
Start your 14-day free trial today. See why SMB contact centers choose PlanXpress for powerful, affordable WFM.