Advanced Scheduling - 110 Global AI

Schedule Mode

Generate full week patterns with team alignment

Schedule Templates

Quick Start Patterns Apply common shift patterns with one click

Week Selection

Week Starting Select the Monday of the week to schedule

Business Unit / Skill

Select BU to Schedule Select a BU or "All BUs" for multi-skill scheduling

Generation Mode

Auto-generate until service level target is met

Maximum Headcount Generate schedules up to this limit

Exact Schedule Count Generate exactly this many schedules

Team Structure

Agents per Team Max agents in each team

Schedule Types Mix

5x8 Schedule FT

5 days x 8 hours, 2x15min breaks

4x10 Schedule FT

4 days x 10 hours, 2x20min breaks

Part-Time (5x4) 0% 5 days x 4 hours, 1x15min break

Shift Time Constraints

Current Constraints

Loading constraints...

Configure in Settings

One Weekend Day Only When enabled, each agent works at most one weekend day (Sat OR Sun, not both). Improves work-life balance.

Meal Period

Meal Duration Non-paid time (extends schedule span)

Staffing Model

Service Level Target

Target %

In Seconds

Shrinkage

Shrinkage % Training, meetings, absenteeism

Scheduled Meetings

No meetings scheduled

What If Simulation

Test staffing scenarios by adding/removing agents for specific days and intervals

Day

Time Range

Agent Adjustment

Example: Add 2 agents during peak hours (10am-2pm)

Save Schedule

Label (optional) A descriptive name for this schedule run

Notes (optional) Longer notes will be visible when recalling this schedule

Schedule History

Load Saved Schedule Previously generated schedules

Advanced Schedule Generator

Configure team structure, schedule types (5x8, 4x10, part-time), and generate optimized schedules with break staggering.

Supports multiple shift types, team assignments, and comprehensive exports

Avg Service Level

Total Hours

Coverage Score

Understaffed

Total Teams

Total Agents

Agent Shifts

96 intervals (15-min), with breaks and meals

On-Phone

Break

Meal

Meeting

Paid Exc.

Unpaid Exc.

00:00 - 24:00 Scroll →

Weekly Net Staffing Grid

Days as rows, 30-min intervals as columns (00:00 - 23:30)

Weekly Team Schedules

Each agent's full week pattern with consistent breaks

Team Summary

Net Staffing Heatmap

Variance from required staffing

Understaffed

Optimal

Overstaffed

Required FTE by Interval

Coverage Analysis

Required vs Scheduled

Required

Scheduled