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Total Handled Calls (30d)
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Last 30 days of data
Average Handle Time
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Average across all intervals
Abandon Rate
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Abandoned / Total contacts
Peak Interval
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Highest volume time
Daily Call Volume (Last 30 Days)
AHT Drift Over Time (Last 30 Days)
Intraday Call Volume (Most Recent Day)
Average Daily Volume by Day of Week
Day of Week Distribution (%)