Business Units

Configure business units for forecasting and scheduling segmentation by location and channel.

Add Business Unit

Name

Channel

Countries for Holidays

Select countries...

Time Zone (anchor)

Holiday Impact Settings

Days before holiday:

Days after holiday:

Forecasting adjusts call volume around holidays from all selected countries

Warranty / Deferrable Demand?

If customers can defer contact (e.g., warranty-covered products), expect post-holiday pent-up demand spikes followed by faster normalization.

Preferred Forecasting Model

Auto mode uses AI to select the best model based on your data. Override only if you have specific requirements.

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